How to Connect Slack to Saylo
Get real-time notifications for feedback in your Slack workspace
Saylo's Slack integration sends instant notifications to your team whenever new feedback is submitted through your widget. This integration uses Slack's Incoming Webhooks to deliver rich, formatted messages directly to your chosen channels, keeping everyone informed without requiring constant dashboard monitoring.
In this guide, we'll walk you through setting up Slack notifications for your Saylo project, from creating the webhook to testing the integration and managing notifications.
What You'll Get with Slack Integration
Transform your Slack workspace into a command center for your product feedback with instant notifications.
Instant Feedback Alerts
Every time someone submits feedback through your Saylo widget, your team gets notified immediately in Slack with rich formatting.
- • Feedback title and description
- • User information and avatar
- • Direct link to view in Saylo dashboard
- • Rich message formatting with attachments
- • Timestamp and metadata
Step-by-Step Setup Guide
Follow these simple steps to connect Slack to your Saylo project
Create a Slack Incoming Webhook
First, you'll need to create an incoming webhook in your Slack workspace. This is how Saylo will send messages to your channel.
How to create a webhook:
- 1. Go to api.slack.com/apps
- 2. Click "Create New App" → "From scratch"
- 3. Name your app (e.g., "Saylo Notifications") and select your workspace
- 4. In the left sidebar, click "Incoming Webhooks"
- 5. Toggle "Activate Incoming Webhooks" to On
- 6. Click "Add New Webhook to Workspace"
- 7. Choose the channel where you want notifications
- 8. Click "Allow" to authorize
- 9. Copy the webhook URL (starts with
https://hooks.slack.com/services/)
Need help? Visit the official Slack webhook documentation for detailed instructions.
Configure in Saylo Dashboard
Now it's time to connect everything in your Saylo dashboard.
Dashboard setup:
- 1. Log into your Saylo dashboard
- 2. Navigate to your project settings
- 3. Click on "Integrations" in the sidebar
- 4. Find the Slack card and click "Connect"
- 5. Paste your webhook URL from step 1
- 6. Click "Connect" to save the configuration
Security note: Your webhook URL is encrypted and stored securely. Only Saylo can use it to send messages to your Slack channel.
Test the Integration
Let's make sure everything is working correctly!
Testing steps:
- 1. After connecting, Saylo will automatically send a test message
- 2. Check your Slack channel for the "Slack Integration Enabled" message
- 3. Submit a test feedback through your Saylo widget
- 4. Verify the feedback notification appears in Slack
Success! If you see the test messages, your integration is working perfectly.
What Your Notifications Will Look Like
Beautiful, rich Slack messages that make it easy to understand what's happening
Feedback Notification Example
New Feedback Submission!
Title: Improve mobile navigation
Description: The mobile navigation menu is difficult to use on smaller screens...
User: John Doe (john@example.com)
Avatar: User's profile picture
Technical Details
How the Slack integration works under the hood
Webhook Security
Saylo implements several security measures to protect your webhook:
- • Webhook URLs are encrypted and stored securely in the database
- • All communication uses HTTPS
- • Webhook validation ensures proper Slack URL format
- • Access is restricted to Saylo's notification system only
Message Format
Saylo uses Slack's attachment format for rich messaging:
- • Rich text formatting with markdown support
- • Custom colors for different notification types
- • User avatars and metadata
- • Direct links to Saylo dashboard
- • Timestamps and footer branding
Notification Triggers
Notifications are sent automatically when:
- • New feedback is submitted through your widget
- • Integration is first connected (test message)
Pro Tips for Slack Integration
Make the most of your Slack integration with these expert tips
Channel Organization
- • Create dedicated channels for different types of notifications
- • Use #product-feedback for user feedback
- • Consider using private channels for sensitive feedback
- • Set up channel-specific notification preferences
Team Notifications
- • Use @here for important feedback that needs attention
- • Set up different webhooks for different teams
- • Create custom emoji reactions for quick responses
- • Use Slack threads for detailed discussions
Workflow Integration
- • Use Slack threads for detailed discussions
- • Set up automated responses for common feedback
- • Create reaction-based workflows (👍 for approved, ❌ for rejected)
- • Use Slack's reminder feature for follow-ups
Notification Management
- • Use Slack's notification settings to fine-tune alerts
- • Set up "Do Not Disturb" schedules for quiet hours
- • Use channel-specific notification preferences
- • Use Slack's keyword filtering to focus on important notifications
Common Issues & Solutions
Quick fixes for the most common Slack integration problems
Webhook Not Working?
If you're not receiving notifications, check these common issues:
- • Verify the webhook URL is correct and complete (starts with
https://hooks.slack.com/services/) - • Make sure the Slack channel still exists and is accessible
- • Check that the webhook has permission to post messages
- • Ensure your Slack workspace is active and accessible
- • Verify the webhook hasn't been revoked in Slack app settings
Messages Not Sending?
If notifications aren't appearing in Slack:
- • Check Slack's rate limits (webhooks have limits)
- • Verify the webhook is still active in your Slack app settings
- • Try sending a test message manually to the webhook URL
- • Check your Saylo dashboard for any error messages
- • Ensure the integration is enabled in your project settings
Too Many Notifications?
If you're getting overwhelmed with notifications:
- • Use Slack's notification settings to mute specific channels
- • Create separate channels for different notification types
- • Consider using Slack's "Do Not Disturb" mode during busy periods
- • Use Slack's keyword filtering to focus on important notifications
Need More Help?
If you're still having issues:
- • Check the official Slack webhook documentation
- • Review your Slack app settings
- • Contact Saylo support through your dashboard
- • Check the Saylo help center for additional resources
Ready to Connect Slack?
Start receiving real-time notifications in your Slack workspace today. Your team will love staying updated without leaving their favorite communication tool.